Utility Payments

View or pay your utility bill

The City of Shelby offers payments at the Utilities office during regular office hours as well as online. The bill pay service will allow you to pay and/or view your utility bill.

Please note, our new third party utilities payment service requires you to use a 0 (zero), in place of the asterisk (*) when entering your utility account number. Example: Account number 1*234*5 should be entered as 1023405

Pay or View Bill

Accepted Methods of Payment

Safely submit payment via credit/debit card or e-check.

Convenient Ways to Pay Your Bill

Pay online with our bill pay service, or pay at our office via the outdoor dropbox, drive-thru window, or inside during office hours.

Save time with Auto Pay

Enroll in Auto Pay by creating an account through our bill pay service.

Schedule Payments

Schedule a payment for a future date with our bill pay service.

Register for Notifications

Register to receive alerts and notifications – water main break, boil alert, water service disruption, peak power alert, scheduled outage and other community notifications.

Pay or View Bill

View or pay your utility bill online with our new 24/7 Online Account Management and Payments QR code bookmark for smart phones.

Follow the link below to access the smart phone bookmark step-by-step guide to set-up the Utilities Payment Portal on your phone. Note that there is a Service Fee of 2.25% or $1.95 minimum per transaction for this online utilities payment service.

Click here to be redirected.