Utility Payments

View or pay your utility bill

The City of Shelby offers payments at the Utilities office during regular office hours as well as online. The bill pay service will allow you to pay and/or view your utility bill.

Please note, our new third party utilities payment service requires you to use a 0 (zero), in place of the asterisk (*) when entering your utility account number. Example: Account number 1*234*5 should be entered as 1023405

Pay or View Bill
Pay or View Bill

View or pay your utility bill online with our new 24/7 Online Account Management and Payments QR code bookmark for smart phones.

Follow the link below to access the smart phone bookmark step-by-step guide to set-up the Utilities Payment Portal on your phone. Note that there is a Service Fee of 2.25% or $1.95 minimum per transaction for this online utilities payment service.

Click here to be redirected.


John Ensman, Director of Utilities
Amber Castor, Office Manager

Open Monday through Friday, 8:00 am to 4:00 pm
23 East Main Street, Shelby, OH 44875