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 Welcome to the City of Shelby, Ohio 

 A new website design will be coming soon!     

Shelby City Council Livestream                                             

New Utility Pay Option

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Pay Utility Bills Online By Clicking On The Image Above, Or By Phone At (855) 725-0891


Updated 3/23/20 - On March 19, 2020, Mayor Schag declared a State of Emergency in the City of Shelby to limit the spread of the COVID-19 virus.  Please click here to read the declaration.

Update 3/27/20: City of Shelby Response to the COVID-19 Emergency

In compliance with the Governor’s Order “public access playgrounds” in Shelby will be closed until further notice.

Within that order, there is allowance for periodic “outdoor activity”. However, Social Distance Requirements, as defined by the Ohio Department of Health, are to be strictly obeyed.

The Shelby City Health Department is encouraging citizens to stay at home as much as possible in order to protect and preserve the health and wellbeing of family, friends, and neighbors. The exercise of wisdom and restraint by everyone can be the difference maker in our Community.

The City of Shelby, Ohio will continue to follow COVID-19 directives issued by the State of Ohio and the Federal Government. At this time, all city offices and departments will remain open but necessary changes have been implemented to comply with employee reporting protocols and social distancing. We will assess the state of emergency on a daily basis to see if additional restrictions are necessary for the well being of our employees and the continuation of the local operations of the City.

In order to comply with the Ohio Department of Health Director's orders, the Mayor has modified the emergency declaration dated March 19, 2020. Shelby City Hall will now be closed to the public starting Tuesday March 24, 2020. This closure will remain in effect until the orders of the Director are lifted. City Hall staff will be available during 8 AM-4 PM to answer phone calls. Citizens are encouraged to conduct business via mail, email, or phone.

Effective, Tuesday, March 24, 2020 the walk in lobby and drive up window at the Utilities Office will be closed. We encourage our customers to use the drop box (next to drive up window), pay on line, or mail their utility bill to the office. The office personnel will be available to assist customers Monday-Friday from 8am - 4:00pm. Please call if you need help with your utilities.

The City of Shelby Utilities recognizes there could be some financial hardships during this present and challenging time with the coronavirus emergency. Effective immediately and until further notice, the office will temporarily postpone shutoffs/disconnects for customers who are past due on their utility bill. We will continue to monitor the state of emergency and adjust this temporary procedure when the emergency has been lifted.

To help ease the hardships, there are several help organizations and a locally organized Share Fund that could assist with financial contributions. We ask that if you need assistance to please contact the Utilities Office personnel for help and guidance.

City personnel are very cognitive of the situation and are aware of the city wide impact if a department was to be affected by the virus. The employees are dedicated and understand the importance of maintaining their operations within their respective departments to make sure the citizens are protected by our safety forces, the electric stays on, the water flows, the sewage is treated, and the streets are maintained.

To help keep our personnel from unnecessary exposure, we politely ask that all non-essential people (sales, consultants, guests, etc.) refrain from visiting the Police Department, Fire Department, Water Treatment Plant, Waste Water Treatment Plant, Electric Department, and Service Department until a release has been issued.

Please contact City Hall or the Utilities Office if you have questions concerning the operations of the City.

Be safe, be kind, follow the Golden Rule, and WASH YOUR HANDS.

NOTE: Please do not flush wipes down the toilet, they may clog up your sewer lateral, the sewer main, or may disrupt the wastewater treatment plant process. You can find articles related to this potential problem online from other communities experiencing trouble with sanitary and other wipes.

Shelby Taxi Service Suspended

Due to the COVID-19 virus, all taxi cab operations are suspended until further notice.  This is to protect the health of our driver and the citizens.  If you are able, please check on your elderly neighbors and assist them during this time.

 2020 Utilities Mapping Project

Updated 3/27/20 Representatives from Great Lakes Community Action Partnership will be working in and around Ward 1 for our Geographic Information System (GIS) update. This service is to locate and mark our Water Utility components on our GIS program city map. The crew will be in our community begining in Ward 1 with Ward 2, 3, & 4 to follow. This project will be an ongoing mapping project that will include all utilities component locations once completed. This project has been posponed due to the COVID-19 virus in Ohio.

2019 Electric Rate Reduction

An electric rate study was recently performed by Kinect Energy. The study indicated the generation charge and distribution charge of the electric component could be reduced by approximately 11% each. The rate design recommendations were implemented. These reductions are due to cost saving measures and by the restructuring of the electric personnel.

In addition, for the next five years there will be a monthly credit on the electric (kWh's) consumed. The credit will be identified on the utility bill as a line item under Balance Levelization. This Balance Levelization is designed to lower the Electric Fund balance by approximately $200,000 per year for the next five years.

These reductions and credit will start on the bill mailed out on July 31st.

To view a PDF of the September 12th Utilities & Streets Committee Meeting Presentation - Electric Utility Section; Click here


Auditor of the State of Ohio David Yost has released the 2018 Independent Audit Report for the City of Shelby.  You may view the information by clicking on the following links.

Management Letter
Full Audit


NOTICE:   The 2018 Consumer Confidence Water Report is now available to anyone wishing to review the report. We have announcements with a link to the city website available at the Library, City Hall and the Utility Office. A printed copy can be picked up at the Utility Office beginning on Wednesday, March 28, 2019. The report can also be accessed by clicking on the "2018 Consumer Confidence Report" verbiage on the left side of this page, or by entering the following web address into your computers web browser; or by clicking on the link. Please note that you can print yourself a copy from the city website or the direct link. If you have any questions concerning the 2018 CCR you can call the Water Department between the hours of 8:00am - 4:00pm Monday thru Friday at (419) 342-2171.


Tornado siren tests are scheduled to be conducted on the last Wednesday of each month at noon.


 Please view the  City Income Tax Board of Review page for more information.

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Nixle's Municipal Wire is the first identity-certified and secure communication service that allows local, county and state law enforcement and government agencies to connect with geographically relevant residents over cell phone, email and web.  The Shelby Police Department utilizes this resource to convey any emergency public service announcement including severe weather alerts, water main breaks, boil advisories and other pertinent information.  Sign up here.

Click here for a brief tour of our new website


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